Quo vs Grasshopper (2026): Which Business Phone System Fits Your Team?

Disclosure: Quo sponsored the video this post is based on, and some links below are affiliate links. The opinions are mine, and I've included where Grasshopper is the better pick.

Deal: Get 10% off your first 3 months of Quo. https://go.davidalex.com/quo-deal" rel="sponsored nofollow">Get 10% off Quo

Quick answer

Pick Quo (formerly OpenPhone) if your phone calls bring in revenue and more than one person answers them. You get a true shared inbox, integrations and Sona, an AI receptionist, from $15 per user per month. Pick Grasshopper if you just need a basic business number for yourself and maybe one or two people who share it, with unlimited users on its higher plans.

Grasshopper prices are from my February 2026 video. Confirm current pricing on Grasshopper's site.

How I compared Quo and Grasshopper

I've reviewed a lot of VoIP phone systems, and the one I use for my own business is Quo. I've been on it since 2021. For the video above, I went through both tools side by side: who each one is built for, the shared inbox, AI and automations, CRM integrations, pricing and the mobile apps. I also pulled up both companies' own comparison pages and the G2 satisfaction grid. For this post, I re-checked Quo's prices on its pricing page on October 19, 2026.

If you want to see everything on one page, I built a Quo vs Grasshopper comparison table you can scan in a minute.

What's the difference between Quo and Grasshopper?

The short version: Quo is built around revenue and teams, and Grasshopper is built around a basic business number.

Twenty years ago, this comparison would be about connectivity, nationwide coverage and unlimited minutes. Both tools handle that well, so it's assumed now. The real difference is what happens around the call.

• Quo is for you if your phone calls lead to revenue, or missing them means losing revenue, and you want your team working from the same place. It started as OpenPhone around 2018 or 2019 to bring new life to business phones, and it's been very proactive about new features.

• Grasshopper is a legacy brand that's been around a lot longer. It's for you if you just need a business phone number, you don't plan to use it heavily, and maybe one or two other people share it now and then. You can tell from its interface that it isn't keeping up with the newer AI features.

You can see the gap on G2, too. On its satisfaction grid, Quo sits well ahead of Grasshopper. Market presence is one thing, but satisfaction is where these two really split.

Quo vs Grasshopper: shared inbox

Quo has a true shared inbox, and Grasshopper is still working toward one.

In Quo, you see your numbers, your team and who's live. Every text, every call recording and transcript, and every conversation the AI has with a caller lands in one place. You can leave internal notes that only your team sees. It doesn't live on one person's device. The whole team, or the people you pick, can see it.

That matters more than it sounds:

• If you run sales, support or onboarding, the full conversation history is visible to everyone, so important notes don't get lost

• If someone calls out sick, a teammate can see exactly where a support request stands and pick it up

• Management gets accountability, because everyone works from the same record

Grasshopper is trying to get into this. It has a unified conversation view, and you can see some capabilities there. But it's not robust, and it's not built for teams, so I wouldn't put the two side by side on shared inbox.

Call recording is another gap. On Grasshopper, you have to pay for a higher tier to get it. In this day and age, I think that's a problem. Quo includes manual call recording on Starter and automatic recording from Business up.

Pick Quo if several people answer the same customers and need the same context.

AI receptionist: Sona

Quo includes Sona, its AI receptionist, on every plan.

This is where I think phone calls are making a comeback. A few clicks of setup lets a small business shine more than its competitors.

Here's how Sona works in practice. Say you have a physical location and someone calls for directions. Sona answers and texts them a link to find you. Or someone's interested in your services, and Sona sends them your calendar link to book a call. Auto replies and SMS automation are built in. You can set Sona to pick up after hours, or when your team is busy.

My advice: go to Quo's Sona page and call the demo number. The experience is honestly delightful.

Every Quo plan includes 10 Sona calls a month. After that, you pay with credits, $1 a call on the free tier, and less per call if you buy a bigger credit bundle. Compare that with what you'd pay a receptionist sitting in your office.

I didn't cover an equivalent AI receptionist for Grasshopper in my comparison. If after-hours answering matters to you, check Grasshopper's site for what it offers today.

Get 10% off your first 3 months of Quo

CRM integrations

Quo connects your calls to your CRM, and Grasshopper's integrations are limited.

In Quo, the AI summarizes each call, and you can build an integration stack so every call is tied to a real person in your CRM. If your tool has a Zapier connection, it works with Quo. Per Quo's pricing page, every plan includes Zapier, Make, Slack, webhooks, the Quo API and a Claude and ChatGPT connector, and the Business plan adds HubSpot, Salesforce and Jobber. I cover these in my Quo review.

If you need every call logged in your CRM automatically, Grasshopper isn't the tool I'd point you to.

Quo vs Grasshopper pricing

Both base plans are close: Quo starts at $15 per user per month, and Grasshopper started at $14 a month in my video. The difference is what you get and how the price grows.

Quo pricing (checked October 19, 2026)

Extra numbers are $5 a month each, and there's a 7-day free trial. Texting also carries a $19.50 one-time carrier registration fee plus $1.50 to $3 a month, depending on your use case.

Grasshopper pricing (from my February 2026 video)

I couldn't load Grasshopper's pricing page for this update. These are the prices from my February 2026 video, so confirm current pricing, billing terms and add-ons on Grasshopper's site before you buy.

Which one costs less for your team?

Comparing apples to apples, if you just want one number and don't need to share it, I still think Quo's features beat the $1 difference. Grasshopper's entry plan gives you one user, one number and one extension. Quo Starter adds voicemail transcripts, email ticket support and Sona on top of US and Canada calling and texting.

The math flips as you add people, because Quo charges per user and Grasshopper's higher plans include unlimited users.

You won't get the same experience, interface or integrations on Grasshopper. But if two or three teammates share a number and it isn't tied to revenue, unlimited users can be a great option.

Mobile apps

Both tools have mobile apps. Quo's is easy to use and clean, and you get the shared inbox, Sona and your call history on the go. Grasshopper's overall experience feels clunky and dated next to Quo.

Should you choose Quo or Grasshopper?

Pick Grasshopper if you're a solopreneur or you just need a second phone number for your business. It won't come with bells and whistles, and the experience can feel a bit clunky. But if that's all you need, and you might add a few teammates later without paying more per person, it's a solid option.

Pick Quo if your calls make you money and you have, or plan to have, a team. Everyone sees what's going on in one shared inbox. As you grow, older team members can show new ones how to work in it, and whoever comes in for the next shift picks up right where the last person left off. You can set up separate teams for support, onboarding or sales, add as many numbers as you need, and let Sona handle calls while you work. That fits everyone from home services to e-commerce brands.

My final take

For almost any business, including mine, I go with Quo. I've been with them since 2021, it's easy to add team members and numbers, and I still remember the day I picked my number. I memorized it that day and I still know it now.

If you only need a basic line and calls aren't revenue-critical, Grasshopper is a fair choice. For anything more, start with Quo. Want more options? See my Google Voice alternatives and RingCentral alternatives roundups, or my guide to getting a business phone number for your LLC.

Get 10% off your first 3 months of Quo, plus a 7-day free trial

Quo vs Grasshopper FAQ

Is Quo the same as OpenPhone?

Yes. Quo's previous name was OpenPhone, and its pricing page lists it as "Quo (formerly OpenPhone)." It's the same company and the same app.

Is Grasshopper cheaper than Quo?

For one user, slightly: Grasshopper started at $14 a month in my February 2026 video, and Quo starts at $15 a month on annual billing. For bigger teams it can be, because Grasshopper's higher plans include unlimited users while Quo charges per user. Confirm Grasshopper's current prices on its site.

Does Grasshopper have a shared inbox?

Not a full one. It has a unified conversation view, but it doesn't match Quo's shared inbox, which puts texts, call recordings, AI transcripts, AI-answered conversations and internal notes in one place.

Does Grasshopper integrate with a CRM?

Its integrations are limited. Quo connects with Zapier, Make and Slack on every plan, and with HubSpot, Salesforce and Jobber from the Business plan.

Can I switch from Grasshopper to Quo and keep my number?

Yes. Quo's pricing page lists number porting as free on all plans, and its team helps you transfer your number.

Does Quo have an AI receptionist?

Yes. Sona is included on every plan with 10 free calls a month, and extra calls cost $1 or less each, depending on your credit tier.